What is the payment method?
11 Honoré accepts VISA, Mastercard, American Express, Discover Card, Klarna and PayPal.
Where does 11 Honoré deliver?
11 Honoré delivers to Worldwide.
What if my package is stolen after delivery?
In the event, your package is stolen after the carrier confirms the delivery, neither 11 Honoré nor the carrier will be liable to offer a replacement or a refund for the value of the order.
Can I cancel or change my order?
Depending on the status of your order, it may be possible to cancel and or update the shipping address or service levels. Kindly note that they are unable to combine orders or add or remove an item(s) from an existing order. If you do need to make any changes to your order, please contact Customer Experience immediately and they will do their best to assist you.
What happens if my order arrives and my items are damaged or faulty?
If an item is damaged or faulty when delivered to you, please notify Customer Experience via phone or email as soon as possible to request an exchange or refund. Damaged or faulty items are eligible for exchange or refund up to 30 calendar days from your order ship date. If the item is still in your possession beyond 30 calendar days from your order ship date, your exchange or refund may be declined at the sole discretion of 11 Honoré.
How long does it take to process my refund?
The 11 Honoré team typically processes returns within three business days of the delivery date, however, due to COVID-19 health and safety regulations, return processing may be delayed and they appreciate your continued patience while they work to keep their team safe.