What is the payment method?
Aaptiv accepts all the major of credit/debit card.
Is Aaptiv available Worldwide?
Yes, Aaptiv is available Worldwide.
What is Aaptiv?
Aaptiv lets you workout when you want, where you want, the way you want. Get unlimited access to audio-based fitness classes led by certified personal trainers. Find the perfect rhythm with a playlist of music you already know and love.
Experience thousands of workouts in a variety of categories including running, elliptical, strength training, stretching, yoga and more. With 30 new classes added each week, there’s a workout for every interest and fitness level.
How do I request a refund?
If you registered on their website, with a discount, or through the Google Play Store, you must contact them to request a refund. You can also chat with them live between the hours of 10 am-6 pm EST, Mon-Fri.
If you signed up for Aaptiv through your iTunes account, please contact Apple Support to request a refund. When you sign up for Aaptiv through the App Store, Apple handles your payment directly through your Apple ID. Apple does not pass your payment information to Aaptiv, so they are unable to assist with the refund. You can reach Apple Support by email, Live Chat, or phone at 800–692–7753 (7 am-11 pm CT).
What happens if I miss a Team Challenge workout?
If you miss a workout, make sure to go back and complete it to still earn points for your team.
What is the “Cancel Anytime” policy?
You may cancel your subscription to Aaptiv at any point prior to your next billing period, no questions asked. “Cancel anytime” means you can turn off the auto-renewal for your subscription whenever you’d like, and if you do so at least 48 hours prior to your renewal date, you will not be charged for subsequent billing periods after that. If you do not cancel at least 48 hours prior to your renewal date, your subscription will be automatically renewed and they will charge your account using the payment method on file for you.