What is the payment method?
The purchases made on agora.care can be paid by anticipated bank transfer, credit card, PayPal. Each purchase transaction is subject to maximum security thanks to the use of the most advanced technological systems in the field of e-commerce and encryption systems (SSL) to protect your personal data and credit card information from unauthorized access. In fact, the credit card information is sent, on processing the order, to Global Collect and is protected against unauthorized access by means of SSL (‘Secure Socket Layer’) encrypted data transfer. This data is not accessible to third parties. Once the order is complete, you will receive a confirmation email containing your Order Number and a summary of the purchase details. Remember that you can check the status of your order at any time in the relevant section of your profile.
What are the delivery times?
Products purchased on the agora. care website is normally delivered within 3 business days from the order date in the United States of America, and within 8 days for all other destinations. Products shall, in any case, be delivered within 30 days in accordance with the terms foreseen by laws in force. Their products will be shipped from their logistics facility 4260 Cameron St. Las Vegas, NV 89103.
Do you ship Internationally?
Yes. They ship Internationally.
What if I receive damaged/incorrect item?
If you have received an incorrect or damaged product, please contact their Customer Care service to request your Return Materials Authorization, together with any photographic evidence. You can do this using the contact form or by writing to
[email protected] Customer Care will send you a confirmation email with shipping instructions and indications on how to change or request a refund for the purchased product.
Will I get a refund after returning the item?
They will carry out such refunds using the same means of payment as you used for the initial transaction. They may withhold the refund until they have received the returned goods or you have supplied evidence of having despatched the goods, whichever is the earliest.
