How do I order a custom size filter?
To order follow the following steps:
*Go to Custom Filters
*Scroll down and choose Accumulair Diamond APR 1950, Platinum APR 1550, Gold APR 650, or Emerald APR 450.
*Select the exact dimensions of your filter.
*Enter the quantity and add to cart.
How will my order be shipped?
Standard orders will be shipped via UPS. If your order is small and weighs less than 5 pounds, it will ship via UPS Surepost and will be delivered by the postal service. Other orders will ship UPS Ground and will be delivered by a UPS driver.
What is your return policy?
If you have ordered an incorrect item or if you simply wish to return your unused product AirFilters.com will gladly refund your money. You must first fill out the back of your packing slip with the appropriate information and place it inside your box with your product. They recommend that you send your order through UPS ground or FedEx ground due to the insurance these two carriers provide for up to $100. If you choose to send your package via the Postal Service, they do recommend that you purchase the insurance just in case the package is lost or damaged. Also, it is recommended to keep a note of your tracking number so they may confirm receipt. Please ship your package and a copy of your packing sheet/return form to the following address:
Attn: Returns Department
9800 I-65 Service Rd. North
Creola, AL 36525
Filters that are returned must be unused and undamaged when they arrive back at AirFilters.com. Filters that are received damaged by you must be reported within 15 days of receipt in order to file a claim. Filters that are delivered correctly and in good condition are the responsibility of the recipient. Any package that is refused by the recipient and is returned to AirFilters.com will be credited the price of the filters less the cost of the return shipping. All orders returned to AirFilters.com due to an incorrect information (i.e. incorrect name, city, zip code, etc.) will incur an additional charge to cover the inadvertent delivery.
Please allow 10 business days from the time AirFilters.com receive your items back in order to process the return. Filters, not freight, will be credited back to your card on record.
Can I track my order?
AirFilters.com would like to make tracking your package as easy as possible.
If you have placed an order, and wish to track your package, simply click the link title Track Your Order on the home screen. This page will prompt you to enter your account information. Once you have entered your account information, you will be routed back to your account homepage. From here, you can select My Orders from the left-hand side of the page. Your orders will show up on the page, and you will be able to track your package from this screen.
What is the payment method?
AirFilters.com accepts all major credit cards, including Visa, MasterCard, Discover, and American Express. In addition to these, AirFilters.com also accepts payment through PayPal and Google Checkout.