How do I cancel my order?
They are sorry to hear you would like to cancel your order. If there is anything they might be able to do before you cancel, then please contact their Customer Service team through your account to see if they can help. If not, then select the order that you wish to cancel. You can choose to cancel individual items or the whole order. They will send you an email within an hour to let you know if the cancellation worked.
If it fails, this is because the order has already been processed and is ready to be sent. Items that are in stock are processed quickly as they want to get products to their customers as soon as possible. If this is the case, then please visit AllSole’s Returns Policy to help you get the order back to them instead.
Are there any AllSole brands excluded from coupon or discount codes?
Yes, you will not be able to use your coupon or discount code on shoes from the following brands: Birkenstock, KG Kurt Geiger, Kurt Geiger, MICHAEL Michael Kors, and Tricker’s.
I have received a faulty item. What should I do?
AllSole are sorry to hear you have received a damaged item. It would really help if you could find the info below before contacting them, don’t worry if you can’t though, they can help once you get in touch.
Details of the fault
Images that support the fault, if applicable
How do I return an item?
They try not to make things difficult for you, log-into your account to contact their Customer Service team and they’ll take care of the rest. You will need to tell them the reason for the return so they can determine the best option for you.