What are Althea payment methods?
Althea accepts VISA, Mastercard, American Express, and PayPal.
Does Althea ship Worldwide?
Yes, Althea ships within the countries that are available during the checkout process.
Where is my tracking number?
If you haven’t received a tracking number, that means they’re working on processing your order. Your tracking number will be available in your Althea account and emailed to you as soon as your order is ready for shipment.
What is your return policy?
If you are unsatisfied with your purchase, you can return it within 30 days of receiving your order.
I received a broken item, what do I do?
As soon as you discover a fault, kindly reach out to their help team with the order number, the item’s name, and a photo of the broken item. Please do not discard the item and its original packaging as they might need it to be returned. You may refer to their Terms and Conditions for more information.
How long does delivery take?
Delivery typically takes up to 7 business days (EMS)/15 business days (FedEx SmartPost / USPS SHURE) / 35 business days Registered Airmail) from the day following the day on which payment receipt is confirmed. Once your order is ready to be shipped, your order status will be updated and a shipping confirmation email will be sent to you. You can then continue to view progress on the tracking information provided.