How can I place an order?
You can order online, by phone 03001240900 or using their postal order form. When completed the order form should be sent to Alzheimer’s Trading Limited, PO Box 637, Wetherby Road, York, YO26 0DQ.
How long does delivery take?
Your order will be processed promptly and they would expect to deliver in 3 to 5 days but please allow up to 14 days for delivery. Some products are despatched direct from the supplier and may take longer to arrive, however, they aim to make all deliveries within the above time frames.
Where is my order?
Deliveries can be tracked by signing into your account and then following the tracking link contained in your order. Normally you will receive an email within a couple of hours confirming your order. If you haven’t received an email after this time please email
[email protected] or call on 03001240900 who will be able to assist you.
Can I cancel an online order?
In some circumstances they may be able to cancel your order, so please call them on 03001240900. However, if you’ve received email confirmation that your order has already been dispatched or delivered, then you’ll need to follow their returns procedure in the event of any unwanted products.
How long will it take to get a refund?
They’ll credit your debit or credit card within 10 days of them receiving the returned product. Ensure you obtain proof of postage from your post office and retain it until they have received your item and actioned the refund.
