What payment method do you accept?
Apoterra Skincare accepts VISA, Mastercard, American Express, Discover Card, Venmo and PayPal.
Do you ship Internationally?
Yes. They ship Internationally.
Where are your products made?
Although they launched and operated in NYC for many years, as of March 2019 everything we sell is handcrafted in Waterbury, CT.
Where can I buy your products locally?
Check out their stockists. If you are looking for a specific product, they recommend that you call ahead as not every store carries their entire line.
Are your products biodegradable?
Yes. All their products, including our soaps, are biodegradable. However, please keep in mind that all biodegradable soaps need to be in contact with soil to biodegrade (soap does not biodegrade in water alone).
What is your return policy?
They have a 30-day money-back guarantee. They promise to deliver high-quality products, in good condition, to your door. If for any reason, your purchase is not satisfactory, they will gladly replace it or refund your money (excluding delivery charges). Simply return your merchandise with the original packaging within 30 days of receiving your order. They promise to process your request in a timely manner. To return your order, please fill out their returns form here: https://www.apoterra.com/pages/returns