Can I change / cancel my order?
Once you have placed your order they are unfortunately unable to make any changes. This includes changing the delivery option, delivery address or payment method.
Can I change my address?
Once your order has been placed, they are unable to update the address. Once you have received a notification that the parcel has been shipped, it might still be possible to change the delivery address if tracking does not state delivered.
How much does shipping cost?
Aquila Online offers free delivery to anywhere within Australia and New Zealand when you spend a minimum of $100. Please allow up to 14 business days within New Zealand. They do offer an Express Post service in Australia for an additional fee.
How Can I track my order?
Shipping advices will be emailed through to you with your unique Barcode which you can track online at http://auspost.com.au/track. It can take 24 hours for tracking to become available with Australia post.