What is the payment method?
Aquila accepts Visa, Mastercard, American Express, PayPal, Afterpay, Google Pay, and Apple Pay.
Can I change/cancel my order?
Once you have placed your order they are unfortunately unable to make any changes. This includes changing the delivery option, delivery address or the payment method.
Can I change my address?
Once your order has been placed, they are unable to update the address. Once you have received a notification that the parcel has been shipped, it might still be possible to change the delivery address if tracking does not state delivered.
How much does shipping cost?
Aquila Online offers free delivery to anywhere within Australia and New Zealand when you spend a minimum of $100. Please allow up to 14 business days within New Zealand. They do offer an Express Post service in Australia for an additional fee.
How can I track my order?
Shipping advice will be emailed through to you with your unique Barcode which you can track online at http://auspost.com.au/track. It can take 24 hours for tracking to become available with Australia Post.
What is your return policy for an online order?
They offer a free 30-day return policy on Australian online orders only via Parcel Point. Goods must be in original condition to be eligible for a return.
How will my online order refund take?
Refunds will be credited to your original method of payment within 7 business days of them receiving the item and the refund being approved. Please note that return shipping costs are incurred by the customer unless the order is returned within the 30 day return period via Parcel Point (only available for Australian orders).