Which payment methods do you accept?
ARRAN accept payments through VISA, Mastercard, Maestro, and PayPal.
Where does ARRAN ships?
ARRAN provides Worldwide shipping.
How can I cancel the order?
You can cancel an order by emailing [email protected] quoting your Arran Aromatics Ltd order number. Please make sure you include the words “order cancellation” in your email subject heading.
If you have already been sent an email confirming despatch, it will not be possible to cancel your order. As it can take as little as 3 to 4 hours for your goods to be despatched, it is advisable to check for this confirmation message before you email to cancel your order. If your goods have been despatched, please simply return your purchases to them in the normal way for a full refund.
Can I return the item?
They hope to make shopping online at ARRAN Sense of Scotland as enjoyable as it can be. If you’re not 100% happy with your purchase from ARRAN Sense of Scotland they offer a simple returns policy. Simply return your items within 14 days of receipt for a full refund or exchange. For hygiene reasons, they are unable to offer refunds or exchanges for shaving brushes or razors, unless an incorrect item has been shipped or the goods are faulty. For full information, please see their returns page.
I have a promotional code how do I use it?
If you have a promotional code, click on the ‘Apply promotion code’ message that appears underneath your payment details at the checkout, enter the code and then press the ‘Apply promotion button. Please note that promotional codes cannot be used against charity, discounted, hotel and sale products and those on special promotions (including all Black Friday promotional items).