Why isn’t my discount code working?
ARRAN are sorry to hear your code isn’t working; please make sure you’re not trying to use multiple codes per order and that your item isn’t excluded. To double-check, look over their list of exclusions.
What is the procedure for redeeming a discount code?
Simply add any applicable items to your basket and enter the discount into the discount code box to get a discount code. The discount code box can be found in your basket.
Which payment methods do ARRAN accept?
ARRAN accept payments through VISA, Mastercard, Maestro, and PayPal.
Where does ARRAN ships?
ARRAN provides Worldwide shipping.
How will I know whether my order was received successfully?
After you’ve placed your order, you’ll receive an email confirming that ARRAN have received it and providing your order number. You can also check all of your pertinent order details by login into My Account and view the status of your order.
I’m attempting to get something online, but it says it’s out of stock; can I place an order over the phone instead?
ARRAN will do ARRAN‘s best to locate your chosen product in one of ARRAN‘s retail locations, and if it’s in stock, you may place your order over the phone. Monday through Friday, 9:00 a.m. to 4:00 p.m. GMT, call (+44) 1563 851 826.
I’m purchasing a present for someone; is it possible to include a gift message with my purchase?
You can add a customised Gift Message to your gift to make it even more memorable, and you can do so at the Shipping Options stage as you progress through the checkout.
Is it necessary to create an account to place a purchase?
You may place your order and check out as a guest, but creating an account will provide you with many additional perks. Continue reading by scrolling down.
What steps do I need to take to create an account?
It’s really simple to create an account. Simply follow the instructions outlined below to get started. Step 1: Go to the top right-hand side of the website and click ‘Create an account.’ Step 2: Fill out the form with your information and then click the ‘Create an account option at the bottom.
My log-in information isn’t working. So, what do I do now?
Simply re-enter your email address by clicking here. After you’ve completed this, you’ll receive an email with a link to reset your password at the address you provided. Please notice that if you were a previous customer of ARRAN‘s former website and would like to continue as a registered customer of arran.com, you will need to create a new account because your old password will no longer function. Here you can create a new account.
What should I do if I forget my account or password?
Simply re-enter your email address by clicking here. After you’ve completed this, you’ll receive an email with a link to reset your password at the address you provided.
Is my private information secure?
Yes, ARRAN are concerned about your safety. You will be required to read all of the “fine print” before making any purchase or providing ARRAN with any information. You may read about it right now on ARRAN‘s Privacy page.
Where is ARRAN Aromatics made?
Made in Scotland with proudness. A pinch of seasoned wood, a sprig of gorse, and a breath of sea air these components work together to create vivid, expressive smells that are distinctively Scottish and ARRAN.
Who owns the Scottish sense of ARRAN?
The Russell family founded ARRAN Aromatics 28 years ago, and it was just renamed “ARRAN, Sense of Scotland’‘.
Is ARRAN cruelty-free in the Scottish sense?
ARRAN Aromatics Limited has a policy of not using animals in the development and testing of its products. ARRAN have never tested any of ARRAN‘s finished products on animals, nor have ARRAN ever commissioned ARRAN‘s suppliers or any other company to do so on ARRAN‘s behalf.
