Are all products in stock?
Whilst every effort is taken to ensure all items in the store are always in stock, occasionally some items will be temporarily out of supply. The products illustrated on this web site are as seen. The reproduction of colours is as accurate as photographic and computing processes will allow. The Villa Store at shop.avfc.co.uk accepts no responsibility for variances in colour or style due to the settings on the users’ monitor.
What is Aston Villa’s return’s policy?
In line with your right to cancel, if you return your full order within 14 days of such order, Aston Villa will refund all payments received from you, including the costs of delivery. Aston Villa will process your refund within 14 days of receiving the item(s) back to our warehouse. If you return any or all of your order after 14 days, but within the 30 day returns period, delivery charges will be non-refundable unless the products are faulty, damaged or not as described upon delivery.
Aston Villa will make the refund using the same means of payment as you used for the initial transaction unless they have expressly agreed otherwise. If an electronic refund is not possible, they will process your refund by cheque.
Are there any exception for the return policy?
DVDs, videos or PC & video games which have been opened, pierced jewellery and items specially manufactured to your order can only be refunded or exchanged if these items are received damaged or wrong.
Personalised items are non-returnable. A refund will only be permitted if the garment is faulty or wrong. Aston Villa accept no responsibility once a replica shirt or short has been printed, if a player leaves the team and/or their team number changes, or if the badge changes in the future.
Aston Villa are unable to return any products which by reason of their nature cannot be returned or are likely to deteriorate or expire rapidly.
How do I change the currency on the site?
Click the appropriate currency symbol at the top right of the page. When you click one of these symbols, the page you are on will refresh and all prices will be displayed in your new currency. Prices will be displayed in your new currency until you change it again, even if you leave the site and come back later.
Does Aston Villa offer Gift Vouchers?
Gift vouchers are not currently sold on or redeemable at the Villa Store at shop.avfc.co.uk. Any gift vouchers sold through the Villa Stadium Store at Villa Park are not redeemable through the online store at this time.