What is the payment method?
AXIS accepts VISA, Mastercard, American Express, Discover Card, Amazon Pay, and PayPal.
What can Gear integrate with?
There is currently 1x version of AXIS Gear on the market which is both ZigBee and Bluetooth enabled. This will allow you to pair to most ZigBee-enabled devices and hubs.
AXIS Gear can directly integrate with Samsung SmartThings and Control4 hubs.
Gear can also indirectly connect with Amazon Alexa, Google Home, and other SmartHome devices via a Samsung SmartThings home-integration.
*Their older Bluetooth-only model of Gear can only integrate and connect to Bluetooth-enabled mobile devices.
Will Gearwork with HomeKit?
The current version of AXIS Gear will not be compatible with Apple’s HomeKit.
AXIS are, however, very excited about HomeKit and are greatly considering adding it to future versions of Gear.
When I get my order?
In most cases, orders will be delivered in 2 - 7 business days.
In most cases, orders will be delivered in 7 - 14 business days. Please refer to your shipping notification email for tracking information.
What is the return policy?
If you are the original end-user or purchaser of AXIS products and you are not satisfied with them for any reason, you may return them in their original condition within thirty (30) days of the original purchase. To begin the return process, follow the steps below:
Please contact their friendly support team here.
All refunds will be processed within 2 - 7 business days from the time they receive your unit at their warehouse.
For all returns, customers must return all components in their original condition and packaging. The cost of any missing parts or components will be charged at the discretion of AXIS.
