What is a credit and how much does Bark cost?
All Bark leads are priced in credits. The number of credits needed to respond to a lead varies depending on the service required and the size of the job. The credit price is always visible before responding to the lead. The standard price for credit is but they offer a number of great discounts when buying packs of credits.
Why do some leads cost more credits than others?
Leads vary in credit price depending on the service required and the size of the job. This is calculated based on the specific requirements of each customer when submitting their request on Bark.
For example, a lead where a customer needs their 2 bedrooms flat cleaned as a one-off will require fewer credits to respond to than a lead where a customer needs their 4 bedroom house cleaned every week.
How do I turn Auto top-up on or off?
* You can turn Auto top-up on or off in My credits.
* Scroll down to the Auto top-up section.
* Follow the on-screen instructions to turn Auto top-up on or off as required.
Where do I find my invoices?
* Your invoices are available to view and download in Account details and invoices
* Scroll down to find your invoices.
* Select the invoice required to view and download it to your device.
What is Bark’s Credit Return Policy?
They ask all new customers to verify their when they place a request, so they do not return credits when a has been verified. You’ll always see a verified badge on the lead when a customer has confirmed their number. If a phone number has not been verified, then they will return credits immediately if: A phone number provided is invalid, for example, if it says “calls are not being connected to this number”, they can verify that the contact details provided are not for the person submitting the request. They will not return credits in the following circumstances:
The has been verified. You make contact with a customer, but do not secure the job. You must also inform them of any issues relating to this policy within 14 days of responding to the lead. To request a credit return, please contact Bark’s dedicated customer success team.
