How do I return products? What is your refund policy?
Bellfield’s returns page contains information on how to returns goods to them, as well as important information around refunds.
I’m not sure what size I should be ordering. Where can I see your size charts or size guides?
On each of their product pages, you should be able to see a size guide chart. This will advise you of the sizing of their products and relevant information. You can also refer to their Size guides page to see each of their different product type sizing information.
I bought an item and it’s since been discounted. Can I get a refund for the difference?
Unfortunately, they are unable to refund the difference between the original price you paid at the time of purchase and the sale price at the time you’ve viewed it at a later date.
What is Klarna? How do I use it?
Klarna is a payment service provider that takes end-to-end responsibility for your payment. Klarna provides payments to more than 100,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.
What happens if nobody is at home to receive my parcel?
You should receive a card through your door if no one is available to receive your parcel and it’s too big to fit through your letterbox. There will be instructions on this card about where your parcel is. You must take both a form of ID and the delivery card to collect your parcel. If you haven’t received your order, contact them and they will look into this for you.
If your parcel isn’t collected within a certain number of days it will be sent back to them and they will contact you to let you know that your order hasn’t been delivered.
Will my original postage costs be refunded if I return an item?
Unfortunately, they do not refund postage charges for your order unless your item is damaged or faulty upon arrival. They are more than happy to refund postage costs if your product is damaged or faulty and if this is the case, please contact them and they will look into this for you.
Who pays for customs charges?
Unfortunately, Bellfield can not cover any import taxes or taxes that may be applied to your delivery during shipment. These charges are the buyer’s responsibility and the costs must be paid for by you.