What payment methods do you accept?
Big Dogs accepts VISA, Mastercard, Discover Card, Amex, Apple Pay, Google Pay, Elo, Shop Pay, Venmo and PayPal.
When does sales tax get charged?
State laws require them to collect sales tax from residents who live in states where they have retail stores and established offices.
When will I receive my order?
Big Dogs process orders 5 days a week from their east coast-based distribution facility. Your delivery address distance from our facility may impact shipping times.
What if my item is lost or received a damaged item?
Big Dogs adds optional delivery insurance through Route+ at the time of purchase which includes:
* 100% coverage of lost, stolen or damaged packages
* Effortless claims filing* through the Route App
* Basic claim resolutions within 24 hours of approval
* Customer service reps available 24/7
Please note: If you do not want delivery insurance simply remove the Route item from your order before completing the purchase. Big Dogs and its affiliates are not responsible for carrier delays, lost, stolen, or misdirected shipments when you opt-out of optional coverage.
What is the Big Dogs return and exchange policy?
Their normal return policy for regular-priced items is 30 days for an exchange or refund. However, all sales are final on clearance-priced merchandise.