WHAT PAYMENT METHODS ARE ACCEPTED AT BITE?
BITE accepts all major Debit & Credit Card.
HOW DO I QUALIFY FOR FREE SHIPPING?
Bite Beauty offers FREE International Shipping on all Canada merchandise orders of $35 and over (excluding taxes). For shipments totaling less than $35, there is a delivery charge based on the shipping method selected at checkout.
MY ORDER IS MISSING AN ITEM. WHAT DO I DO?
They might not have had all of the desired items in stock when your package was shipped. If this is the case, the shipping confirmation email should tell you which products might still be outstanding and awaiting shipment. If a product does not get shipped, of course, you will not be charged for it. If you have any more questions or concerns, please reach out to them at 1.844.500.BITE (2482), 24 hours, 7 days a week, excluding holidays. Have your order number ready, and let them know which products you are missing.
HOW DO I MAKE A RETURN?
It’s easy! Check out their Returns + Exchanges page.
WHAT IF I RECEIVE FAULTY/DAMAGED ITEM?
Please send the defective or incorrect item(s) back to them, using the free returns process. Once they receive the returned item(s), they will gladly send you a replacement. Use the return form included in your original packaging or contact Customer Service at 1-844-500-2483.