What is the payment method?
Black Halo accepts Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay, and Afterpay.
How I can my changing or cancelling Orders?
You may cancel your order within 60 minutes of submitting it by contacting their Customer Care Department at [email protected] or call 833-338-3270. Or chat them during business hours using the chat widget in the bottom right corner of your screen.
Black Halo are unable to make changes to an order once submitted.
What is the international returns policy?
International customers may return merchandise by any trackable shipping method at their own expense. However, Black Halo recommend using UPS. Kindly email their Customer Care department at [email protected] your tracking information to ensure prompt service. Packages must be returned prepaid including duties.
Please ship the items back to them at:
Attn: Website Returns, 648 Mateo Street, Los Angeles, CA 90021
What happened if my Item damaged?
If you have received a damaged or defective item, please contact them at [email protected]
or 1-833-338-3270 within 2 days of receiving the package. They will replace the damaged item upon availability.
How soon will I get my refund?
Once your return has been received, inspected, and approved by our quality control team your refund will be processed within
1-2 business days.