Where is my order?
*Please allow for enough time to pass for your order to ship. Expedited orders placed before 2 PM MT will ship out same day M-F. Free Economy shipping typically ships out in 1-2 business days, but that time can increase during peak seasons.
*Once BlackOvis.com warehouse has picked and shipped your order, you should immediately receive a shipping confirmation email with the tracking information.
*If you don’t see the shipping email in your inbox, it is possible that you entered the email address incorrectly when the order was placed, or for less common email providers it can sometimes land in your SPAM/JUNK folder
*If you still can’t locate the shipping confirmation email, please contact BlackOvis.com and they can resend the information.
How long is the transit time for Free Economy Shipping?
By choosing Free Economy shipping, you’re allowing their system to choose the cheapest method to ship your order. This can range from FedEx Smartpost which typically takes 7-10 business days, to FedEx Ground or USPS Priority Mail which will be faster. BlackOvis.com do not know the shipping method before the order is placed, but usually larger packages and more expensive orders will ship out with the better shipping type.
How do I get a return label?
A return (RMA) will need to be initiated. If you checked out logged into your BlackOvis account, simply look in your account under Order History to start the return. If you checked out as a guest, visit the ORDER LOOKUP page in the account section and enter a few details about your order to get started. If you’re still having a hard time, give them a call and they can start the return from their end.
How do I cancel my order?
To cancel an order, please reach out to their Customer Service department. They can be reached by phone Monday through Friday 9 A.M. to 6 P.M. Mountain Standard Time. Or by email at [email protected]
When will the refund post to my account?
Typically once a refund has been issued it can take up to 48 hrs before you see the funds in your account.
Do you ship internationally?
Yes BlackOvis.com do, to most places in the world. However, they do not ship optics outside the United States without licensing. Return shipping is covered by the consumer on all orders.
What is your Exchange process/policy?
BlackOvis.com do not have an exchange policy. When you create a return, you will receive an email with return instructions and a return shipping label. When the item returns to them they will refund you automatically. You can create a new order for the correct size or item at any time.
Will you send me a replacement when my defective product gets to you?
If you would like a replacement item, they can run a zero dollar order at no charge for a new product when the defective one arrives back to them. If they are out of stock on that item, they will issue a refund.
What if I am outside your 30-day return policy and my product is defective?
BlackOvis.com recommend reaching out to the manufacturer. They usually have an extended warranty beyond this time for the product and can typically get you taken care of with a repair or replacement.