What payment methods do you accept?
Blank Canvas Cosmetics accepts VISA, Mastercard, Maestro, American Express, and PayPal.
Where do you ship Internationally?
Yes. Blank Canvas Cosmetics ships Internationally.
How can I track my order?
With your tracking details, you’ll be able to track and trace your order. You can contact the delivery service directly with your tracking link, if there is an issue that can be solved directly for example missed call from the courier, attempted delivery.
I’ve just received my order and it is not what I expected, I wish to return?
That’s ok. They hope that your order is what you wanted, but they understand. Please download the Returns Form and return this along with the items to the address below.
* DOWNLOAD RETURNS FORM. Please email this to [email protected]
* If you cannot attach the form, please include detail from the form and images in your email.
* You can return your unused and in original packaged goods via mail/courier only within 28 days. Please note: Always get proof of postage.
Note: Goods must be fit for restocking. They cannot accept or refund goods which have been opened/out of the package or used.
When will I receive my refund?
You should expect to receive your refund within four weeks of giving your package to the return shipper (in many cases you will receive a refund more quickly) This time period includes the transit time for them to receive your return, the time it takes them to process your return, and mainly how long it takes your bank to process the refund once they issue it.