How can I cancel or change my order?
You can cancel your order by calling their customer service team on 0800 054 6550 between 8 am to 8 pm Monday to Friday and 9 am to 5 pm Saturday and Sunday or by emailing at
[email protected] Your order can be canceled any time until it has been sent from Boux Avenue.
How do I return an item?
Simply fill out their quick and easy returns form, wrap up your unworn items in the original packaging and post back to them within 28 days for a full refund or exchange. They offer a handy free returns service. There will be a Royal Mail returns slip in your parcel, simply attach to your parcel then pop it in the post back to them. They will send you an email to confirm they have received your returned item. You can also return any unworn items bought online at their Boux Avenue stores, as long as you have your receipt and the original tags or you may take your order into one of their Ryman stores in its original packaging and your refund will be processed once it is received by their warehouse. If you have received a faulty item from them, they are very sorry to hear it. Please post your parcel back to them as above stating the problem on their returns form. Or call the customer service team for further assistance on 0800 054 6550 between 8 am to 8 pm Monday to Friday and 9 am to 5 pm Saturday and Sunday. A few of their items are non-returnable, for a list of these and more details please see their delivery & returns page. They will not take any money from you until this point.
How do I track my order?
When your order leaves Boux Avenue, you will receive an email or a text message with your order tracking number so you can keep track of your order. However, they will keep you updated on where your parcel is. If you provide them with your mobile number they can text your parcel updates. Track your parcel by entering your tracking number on the Hermes website (UK orders)
What shipping company do you use?
They use Hermes, Parcelforce, and DPD to deliver your Boux Avenue parcel and Royal Mail should you need to return anything.
When will I receive my refund?
They will process your refund within 48 hours of receiving it back at their customer service HQ, following this it may take up to 7-10 working days to show up in your account depending on your bank. They will keep you posted of this by either calling you or sending you an email so that you always know what’s going on.
Can I pay with my debit card?
Yes, you certainly can. You can also use any of the following:
Mastercard Credit card
Mastercard Debit
Maestro, Solo
Visa
Visa Debit
Visa Electron
JCB
Amex
Paypal
Apple Pay
Australia
Canada
Hong Kong
Ireland
India
Malaysia
New Zealand
Philippines
Singapore
South Africa
UAE
UK
USA