What is the payment method?
Brother2Brother accepts VISA, Mastercard, American Express, Maestro, Apple Pay, Klarna and PayPal.
Where do Brother2Brother ship?
Brother2Brother ships worldwide.
What is the exchange policy?
If you are not completely satisfied with your purchase Brother2Brother is happy to exchange your item(s) up to 30 days of receiving the goods.
Item(s) must be returned in their original condition with all original tags attached, failure to comply with this will make your request invalid.
You are able to exchange your item for a different item as long as the new desired item is of the exact same price as your original item.
For hygiene reasons, underwear and socks are non-returnable and are unable to be exchanged.
What is the refund policy?
Brother2Brother aim to process all refunds within a reasonable time frame of them receiving your item(s) back - please note during busy periods this may take slightly longer.
Once your refund has been processed you will be notified via e-mail to confirm your refund has taken place. Please allow between 5-10 working days for the refund to appear on your credit card, bank statement or PayPal.
What is the return policy?
If you are not completely satisfied with your purchase Brother2Brother is able to offer you a full refund within 14 days of receiving your goods. Items must arrive at their returns address within the 14-days specified.
* The item(s) must be returned in their original condition with all original labels and tags attached. This includes any brand boxes the item is delivered in, for example, a shoebox, as they consider this as part of the product - failure to do so will automatically make your refund or exchange invalid.
* Return postage cost and risk are of the responsibility of the buyer.
* For hygiene purposes, they are unable to return underwear, facemasks or socks.
