What is the payment method?
Brydge accepts VISA, Mastercard, AMEX, Discover Card and PayPal.
What is the shipping policy?
In-stock items placed before 5:00 am CST usually ship out the same business day. In-stock items placed after 5:00 am CST usually ship the following business day. Unless otherwise selected, orders ship via standard shipping (2-6 business days). This timeline assumes no weather or carrier service failures on standard transit days.
What is the shipping method?
Brydge use GLS and DHL for shipping your orders.
Can I cancel my order?
Brydge understand this can happen, ordering a product then suddenly filled with buyers remorse! If this happens to you, contact their Customer Support Team support@brydge.com as soon as possible and they will do their best to cancel your order. If your order has already dropped into the processing phase, they are unable to stop the shipping process. Therefore, you will have to return your order for a refund by reaching out and receiving an RMA for the return as per our normal 30-day return policy.
What is the return policy?
All returns must have their unique RMA (provided to you by Brydge) attached to your package or submitted with your return. Any return that does not have an RMA number will not be accepted. Your return must be sent back within 14 days of your RMA being issued. The returned keyboard must be in its original packaging. A refund will only be processed once the item is accepted/ tested by our team as a valid return. You must provide the shipper and relevant tracking information for the return (for example FedEx 12345). Should the shipping and tracking information not be provided to support@brydge.com upon shipping the item, an additional US$9.95 will be charged. Brydge recommend you use registered and insured postage. They will not be responsible for lost or damaged items returned. Once they receive your return, please allow 3-5 business days for it to be processed/tested prior to receiving your refund notification. Your refund may take up to 10 working days from the date of the process to show up on your credit card statement.
