Which payment methods are available?
Buckle & Seam accepts VISA, Mastercard, American Express, and PayPal.
Where does Buckle & Seam ship?
Buckle & Seam ships Worldwide.
How Can I track my shipment?
Once they received, checked, (engraved your initials), and handed your bag to their shipment provider, you will receive a shipping confirmation that contains a tracking link for your package. If you click on that link or copy it into https://www.dhl.de/trackandtrace (Germany) or https://www.dhl.de/en/ (outside Germany) you can follow your package’s journey.
Please allow 24-48 hours for your tracking details to update.
How long does the delivery usually take?
Their logistics team will dispatch in-stock items within 2 business days. The delivery time by their courier varies depending on the delivery destination. Please visit their shipping page for more accurate delivery estimates.
How do I know that my order has been confirmed?
As soon as you place an order successfully, you will receive an order confirmation email. If you can’t find it, please check your spam folder.
Can I change my order?
Just send an email to service@buckleandseam.com and tell them what you want to change and they will do their best to accommodate your needs.
How do I return my bag?
* Contact their customer service: service@buckleandseam.com.
* You will be sent a return label, print it, and put it on the package.
* Bring your package to the next DHL parcel shop (which you can find here: (on the bottom left-hand side corner https://www.dhl.de).
* Once they receive the bag in acceptable/ unused condition they will refund the money and a confirmation will be sent to you.
Can I return my bag for free?
Yes, they offer returns for products without engraving. Furthermore, any brand new product, that is without usage and all accompanying materials, can be returned for a full refund or store credit within 14 days of delivery. They offer free and easy returns for all of their EU customers for orders above 100 € in value. Expedited shipping charges are non-refundable. Please contact their customer service if you require more information.
When can I expect my refund?
As soon as they received your bag their quality assurance team will check the condition of the product, they will initiate a refund of the full purchase price of the bag on the payment method you used if everything is in order. Once they refunded the price you will receive a message. Depending on the payment method you used your money should be transferred within 3 to 5 business days.
Is there a warranty on my bag?
Yes, they offer a 2-year international warranty on their products.
