What is the payment method?
Callabuy accepts VISA, Mastercard, American Express, JCB, and PayPal.
Was I charged twice?
Your credit card will only be charged once after your order ships.
If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.
Why was my order cancelled?
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. Callabuy promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for a refund.
How soon will I receive my package after my order placed?
There are two key factors that will decide when you will receive your package.
* Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on the product category and volume. Usually, it is around 5 to 7 working days to process.
What is the exchange/return policy?
The products can be returned within 30 days after they have been received. A new product may be exchanged for another product or returned for a refund.
To be eligible, please make sure that.
* The product is in its original packaging
* The product isn’t used or damaged
Products that do not meet these criteria will not be considered for return.
To return the products, please submit items change request to customer service via
[email protected]
Most returns are processed within 5 business days after we receive your package.
Callabuy‘ll issue the refund in the amount of a few days. Once your refund has been issued, you will receive a confirmation email.
Callabuy do not accept any request of exchange&return once the “specials” are sold.
What is the refund policy?
Once your return is received and inspected, they will send you an email to notify you that they have received your returned item. Callabuy will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-15 business days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact them at
[email protected]
Customers are responsible for return shipping cost.
Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
