What are the payment methods for Card Factory?
Card Factory accept payments through VISA, Mastercard and PayPal.
Where does Card Factory ships?
Card Factory provides Worldwide shipping.
How will it take my order to deliver?
Your delivery will take 3-4 working days.
My order has arrived and it’s broken?
They are really sorry that your order has arrived damaged. They know how important it is for your order to arrive in perfect condition. Please contact them with an image/s of the damaged product along with any damaged packaging and a member of the Customer Service Team will be in touch within 24 hours.
What is the return policy for Card Factory?
Card Factory understands that sometimes you might not be completely happy with your order. If this is the case, you are able to return your order at your own cost. Upon receipt of your order, where applicable, they will issue a full refund for your items and shipping. You can send personalised cards to your family and friends around the world. Cards being sent to addresses within Europe usually take 6 working days to arrive from dispatch. Orders sent World Wide usually take 8 working days from dispatch.
What is the refund policy for Card Factory?
Card Factory cannot provide a refund or exchange for perishable goods, this includes helium balloons unless they are faulty or damaged. They may require you to send them an image of the item. They cannot provide refunds or exchanges on personalised items unless they are faulty or damaged.