What forms of payment methods do you accept?
Carl Scarpa accepts VISA, Mastercard, Maestro and PayPal.
Do you ship Internationally?
Yes, Carl Scarpa ships Internationally.
Can I add an item to my order after I have placed and completed it online?
Unfortunately, if too much time passes, your order may already be dispatched and you will need to place a separate order for any other items that you want to buy.
How do I cancel an order?
At Carl Scarpa, they care about their customers and they want to ensure that you are completely satisfied with every purchase you make. If you change your mind for any reason they can alter or cancel the order up until it is dispatched. As a customer based in the EU, you have a right to cancel your entire order with them under EU Regulations providing you give them written notification any time after the order has been placed, up to 30 working days from the day you received your order. If you live outside of the EU, please contact their customer service team.
How do I return an item?
At Carl Scarpa, it is important to them that their customers receive an excellent service. They carefully fulfil each order from their warehouse, however, if you have received a damaged item, or if your order is wrong or incomplete please notify them within 14 business days of receiving the package.