What are the shipping costs?
Shipping and handling charges are based on your chosen method of shipment and are non-refundable, even in the event of a return. Please see the chart below for shipping costs and estimated delivery times within the continental United States. Any shipment to Puerto Rico, APO/FPO, or other non-continental U.S. orders will be sent ground and are expected to arrive within 7-10 business days
How can I track my order?
Order tracking is available for orders placed online in the last 30 days. To track your order, please enter the order number and billing address ZIP code.
Do you ship Internationally?
Yes. They ship Internationally.
How can I change or cancel my order?
They do their best to pack and ship your order as quickly as possible. Since their systems are designed to begin this process immediately, you cannot change or cancel an online order once it is placed. However, to ensure your satisfaction, you may easily return your catherines.com order by using the return label from your packing slip for a shipment return.
How can I return the item Via return shipment?
They have made returns easier and faster than ever before. Just follow the steps below.
*Click here to begin the return process and generate your return prepaid label. You can also begin the return process by signing into your online account. Choose Manage Account, select the order you’d like to return and follow the prompts.
*Your return will be credited to the credit card used to make the purchase. $5.95 will be deducted from the purchase price to cover return shipping costs. If you placed an order with a Catherines Gift Card, a new E-Gift Card worth the return value will be emailed to you. If you placed an order with a Catherines Gift Card and a credit card, you will receive an E-Gift Card for the portion of your order paid with the Catherines Gift Card, and a credit to your credit card for the portion charged to your credit card on your original order. PLEASE NOTE: Your original shipping and handling charges are non-refundable.
*You will receive the refund amount for the purchase price of all items returned within 45 days (60 days if purchased with a Catherines Credit Card by a Catherines Reward Member), less the $5.95 return shipping cost.
*Once your package is ready to be shipped, refer to the shipping carrier on the label to determine closed location. “No printer?“Bring your return item(s) and return email to your nearest USPS location or UPS location for assistance.
*Once your package is scanned, you will receive a return confirmation email with a tracking number, allowing you to track the progress of your return shipment.
*You will receive an email when the refund has been processed. PLEASE NOTE: It may take up to two full billing cycles for your credit to appear on your credit card statement. If you return an item purchased as part of multiple discounts (such as buy 1, select 1 for 50% off), your credit will be equal to the pre-discount price minus a portion of the discount you received as a result of receiving a multiple discounts, not the pre-discount price of the single item.