WHAT TYPES OF PAYMENT METHOD DO YOU ACCEPT?
They accept all major credit cards, as well as PayPal.
WHAT ARE THE DELIVERY OPTIONS?
There are 3 delivery options, standard, trackable, and the next day. All orders place before 1 pm is dispatched the same day.
CAN I CANCEL OR CHANGE MY ORDER?
They are committed to getting your order to you as soon as possible. Therefore after your order is placed, it immediately goes into the fulfillment process, and you may not be able to cancel or adjust the order. Please contact them as soon as possible on 0845 2700 217 if you need to amend your order.
ARE MOCCASIN CONSTRUCTED DECK SHOES WATERPROOF?
The short answer is no. When footwear is moccasin constructed they’re super durable, keep their shape, and fit great. The downside is that this involves stitching the leather upper through the sole unit using waxed cable thread. This means that there are small spaces in between the thread where water is sometimes able to permeate. All their shoes are handstitched so they are unique and will react differently to water from pair to pair.
WHAT IS YOUR RETURN POLICY?
They want you to be happy with every Chatham product you purchase. If you’d like to return an item you’ve purchased, please do it within 28 days of receiving the goods. They provide free UK Mainland returns via Collect+ for more detail contact them on 0845 2700 217 or visit www.collectplus.co.uk. For those outside the UK mainland please return the goods to their Exeter warehouse address which is visible in the bottom right of every page.
Please return footwear in the original shoe box as well as your order’s packing slip. If you do not have a packing slip do please include a cover letter with all necessary details. Please allow a minimum of 14 days for your return to be processed. A credit should appear against your original payment method.;
They cannot give a refund for merchandise returned after the 28-day period. If you suspect there to be a fault with an item you’ve purchased and returned, one of their Quality Managers will need to inspect your item. Once they’ve completed their analysis, they will be in touch to organize an appropriate solution.