What payment options are available?
Cherrybrook accepts VISA, Mastercard, American Express, Discover Card and PayPal.
Do you ship Internationally?
Yes. Cherrybrook ships Internationally.
Which service do you use to deliver?
Cherrybrook orders are shipped via UPS, FedEx, or USPS at the discretion of their warehouse.
How can I return/exchange the item?
1. In order to process your return/exchange, complete the Return Form provided on the back of your packing slip. If you do not have a copy of the Return Form you can download and print one by clicking here.
2. Enclose the Return Form along with the items you are returning.
3. Items returned should be shipped to the following address: Cherrybrook Premium Pet Supplies, Attn: Customer Service - Return, 165 Howard Street. Phillipsburg, NJ 08865
Please allow up to 3 weeks to process refunds or credits. Cherrybrook is not responsible for returns damaged in transit or mis-delivered. Outbound shipping charges may apply to exchanges.
What are the non-returnable items?
3. Used or chewed toys unless they are being returned due to manufacturer’s defect
4. Flea and Tick Topical Treatments
5. Personalized items unless there was an error on our or the manufacturer’s part in how the item was personalized
6. Holiday items may not be returned after the holiday or season for which they were purchased
7. Items covered by Manufacturer’s Warranty cannot be returned or exchanged after 30 days of receipt