What is the payment method?
ChildUniverse accepts VISA, Mastercard, American Express, and PayPal.
Where do you ship?
ChildUniverse ship worldwide.
Which currier you use?
ChildUniverse use UPS.
What is the Processing time?
The time they need to prepare an order for shipping (delivery) is 2-4 business days. But usually, they are doing everything possible to send your order ASAP. Please NOTICE that they prepare and ship orders on BUSINESS days from Monday to Friday which not includes weekends. Saturday and Sunday are not counted as part of shipping days. Also, they want you to know that sending or preparing and shipping (delivery) are 2 different processes. And each has its own term.
What is the exchange policy?
ChildUniverse accept returns and exchanges on items that are not personalized, not custom made, and not on clearance within 30 days of your receipt of the package. Items must be in new condition and original packaging. Buyer is responsible for return shipping costs plus any shipping costs required to send an item for exchange.
ChildUniverse do NOT accept returns or exchanges on personalized, custom made, or clearance items.
What is the replacements policy?
If they made a personalization error on your order that was their fault, they’ll happily replace the personalized item for you. ChildUniverse do not replace items that were incorrectly engraved due to buyer error.