How do I cancel my order?
They are sorry to hear you would like to cancel your order. If there is anything they might be able to do before you cancel, then please contact their Customer Service team through your account to see if they can help. If not, then select the order that you wish to cancel. You can choose to cancel individual items or the whole order. They will send you an email within an hour to let you know if the cancellation worked. If it fails, this is because the order has already been processed and is ready to be sent. Items that are in stock are processed quickly as they want to get products to their customers as soon as possible. If this is the case, then please visit their Returns Policy to help you get the order back to them instead.
How do I make changes to my order?
Once your order has been placed, they cannot make any changes to it, such as adding or removing products from the order. If you want to try and cancel the order so that a new order can be placed, then you will need to log-in to your account. Select the order that you wish to cancel. You can choose to cancel individual items or the whole order. They will send you an email within an hour to let you know if the cancellation worked. Please don’t place a new order until you hear from them.
I have received a faulty item. What should I do?
They take pride in their products so they are sorry to hear you have received a faulty item. So that they can look into this for you, please contact them to tell them more. To speed the process up, it would really help if you could find the information below before contacting them, don’t worry if you can’t though, they can help once you get in touch.
*Details of the fault
*Images that support the fault, if applicable
As soon as they have looked into the fault they will let you know what they plan to do next by sending you an email.
I have received the wrong item. What should I do?
They are really sorry to hear you have received the wrong item, sometimes things can go wrong but don’t worry as they can help. Please send them a message through your account. They will need to know the following information so that they can fix this for you:
*Incorrect item received
*The correct item ordered
As soon as they have looked into what went wrong, they will let you know what they plan to do next by sending you an email.
What is the payment method?
Christophe Robin accepts Visa, Master Card, PayPal, and American Express.
How do I return an item?
They try not to make things complicated for you, log-into your account to contact their Customer Service team and they’ll do the rest. You will need to tell them the reason for the return so they can choose the best option for you. Please refer to their returns policy page for more information.
What happens once my item is returned?
Your refund should be returned to your account within 5 working days and they will send you an email to let you know it’s on its way. If you do not receive your refund and it has been 10 working days since you received their email, then you will need to contact their Customer Service team through your account.