What are Chrome Industries payment methods?
Chrome Industries accepts VISA, Mastercard, American Express, Discover Card, Gift Cards and PayPal. Chrome Industries also offer Affirm.
Does Chrome Industries ships Worldwide?
No, Chrome Industries ships only in New Zealand.
What is your return policy?
Within 30 days you can return your purchase from chromeindustries.com in like-new* condition with the original packaging. You’re welcome to set up a return here.
How do I exchange?
Chrome Industries has a return and re-order policy and does not offer direct exchanges. Your original payment method will be refunded once the warehouse receives and processes your return. Feel free to place a new order whenever you’d like.
If you have any special discounts on your order, don’t hesitate to send them an email using [email protected] so they can help you with your return and reorder.
What is my refund status?
Returned orders can take up to 21 business days for the funds to credit back to your original payment method. These steps need to be completed:
1) Shipping time to arrive back to our third-party warehouse
2) Processed and inspected for refund approval
3) Sent to the finance department to issue a refund
4) It can take up to 7 business days for the funds to credit back to your payment method once their finance department processes the refund
Should your refund not be processed within 21 business days, please send them the tracking number for the returned package so that they can investigate further.