What is CitizenM payment method?
CitizenM accept VISA, Mastercard, Maestro, American Express, Discover Card, Diners Club, JCB and UnionPay.
Is CitizenM available worldwide?
Yes, CitizenM is available worldwide.
How do I book?
They like to make things quick and easy for you – that’s why all CitizenM reservations are done online. You’ll find their best rates and availability here. Just a few clicks and you’re done. No phone calls or emails necessary.
What kind of rooms do you have? / Can I book a specific view?
Unlike traditional hotels, at CitizenM they only have one type of room – the perfect one. All rooms are the same size and layout, the only thing that varies is the view. In some of their hotels, you can book a room with an extra-special view for a small extra fee. This option will show during your booking. In hotels where no special view is bookable, you may ask for a particular view in the comments during your booking, and they will do their best to fulfil your request.
How can I cancel the booking if I booked elsewhere?
It’s too bad you cannot make it, they were looking forward to seeing you. If you booked through a third party (for example, another website, your travel agent, etc), you will need to cancel the reservation directly with them. You will likely find their contact details in the reservation confirmation email. Depending on the rate type chosen at the time of booking, you may or may not be charged.
I forgot something inside the room, how can I get it back?
They hope it wasn’t your lucky socks. Whatever you forgot, they will be happy to help you get your item back. Please contact them via chat or send them a text via WhatsApp at +44 744 417 1707.
Please note, they keep lost items for a maximum of 3 months. If you haven’t realised you’re missing your item by then, you probably won’t need it and they will donate it to a good cause.
