What is the payment method?
Collector Square accepts VISA, Mastercard and PayPal.
Where does Collector Square deliver?
Collector Square delivers to Worldwide.
How do I track my order?
Collector Square have arranged a special tracking service with their transporter DHL, who provide a tracking number when you log into www.dhl.com. You can also contact our teams to track your delivery.
Can I change my delivery address?
You can contact their Delivery department to change your delivery address providing your item has not yet been dispatched. Changes to your delivery address are no longer possible once the item has been dispatched.
Can I return an item I have purchased?
You have a legal cooling-off period of fourteen full days from receipt of the purchased item when you can return it. If you have a complaint relating to an item not matching the online description, it must also be submitted to them within a maximum of fourteen full days of the item’s receipt, by email or recorded delivery letter with proof of receipt. All items must be returned unused, in the state in which they were sold and from the country to which the order was sent. Return shipping costs are payable by you. If you wish, they can organise this shipping. In that case, shipping costs (equal to shipping costs you paid for your purchase) will be deducted from the refunded amount.
What should I do if I do not receive my order?
Please contact their Delivery team if you have not received your item by the delivery date indicated on your order, and they will process your request immediately.
