What is the payment method?
Contactlenses.co.uk accepts VISA, Mastercard, American Express, Maestro, and Paypal.
Where do you deliver?
Contactlenses.co.uk ships to selected countries provided during checkout.
I have ordered the wrong item and I want to return it, what should I do?
No problem. All items that have been ordered incorrectly will be replaced by the correct items as part of their guarantee at no cost to you.
Please obtain a Returns Merchandise Authority (RMA) number from Customer Support and they will be happy to dispatch the correct goods to you as soon as possible and advise you on the procedure for returning goods.
They normally try to dispatch goods to you BEFORE they have received the goods back from you to minimize your inconvenience.
Can I cancel the order?
To cancel an order, please contact Customer Support stating the order number and that you wish to cancel.
* Please Note: If the order is already in the despatch process, it may be too late to cancel. Customer Support will advise you.
If your order has already been dispatched to you, you can still terminate the agreement please see the Help Page `How to Return an Item`.
How long does it take to receive a refund?
Once your refund has been approved and processed by their Customer Support team, they will notify you by email. From that point, your refund will usually appear in your account within 3-5 working days, although some banking systems may take longer.
If your refund hasn`t shown up in your account at that time their Customer Support Team generally advises that, in some instances, it may take up to 15 days for it to appear. If after this time the refund has not appeared in your account, please contact your card issuer and they can advise at what stage the refund is at.