What is the payment method?
Cotton Traders accepts all major Credit and Debit cards.
How do I pay for an order placed by the telephone?
For offline orders, you can pay by credit/debit card. They do not accept payment by cash.
For online orders, they accept all major credit and debit cards and PayPal (please note due to technical issues they are at present unable to accept American Express cards for online orders).
How do I add to my order once it has been submitted?
You cannot add to an order once it has been submitted. Simply place another order.
Can I have delivery to a different address?
Yes, whilst you’re placing your order, you’ll have the option to change your delivery address at checkout. If you’d like to change your delivery address but you’re not placing an order, simply log in then, in Account Overview, click Edit Addresses where you’ll have the option to add a new delivery address or edit any existing ones. Just remember to click Save Changes once you’ve made your changes.
What is the exchange policy?
If you’d like to exchange an item for an alternative size or colour, Cotton Traders will happily re-order a replacement for you and send it to you with free postage, provided you request your exchange within 7 days of receipt of order. Please call their friendly UK Contact Centre on 0844 844 1111 and select the relevant option to order a replacement item. Pierced products (such as earrings) cannot be returned for hygiene reasons. This does not affect your statutory rights.
What is the refund policy?
Cotton Traders know that sometimes things don’t work out, and hope you’re not too disappointed. If you’d like to return an item, they will refund or exchange any unworn items providing they are returned in a saleable condition within 14 days. A refund will be issued on receipt of the goods.