Are there any exceptions to Country Road & Trenery Outlet change of mind policy?
Country Road & Trenery Outlet change of mind policy does not apply to the following items: Earrings, hair pieces, hosiery and underwear. Due to hygiene reasons, earrings, hair pieces, hosiery and underwear are unable to be returned for change of mind.
Do Country Road & Trenery Outlet return items I purchased online?
Items purchased online may be returned to a store or to an online outlet a full refund or exchange.
Can I track my order?
Of course, you can use the email that was sent to you containing your order confirmation and delivery details. Country Road & Trenery Outlet will also provide you with a link that will allow you to track and trace the status of your delivery at any time.
How should I know my order is cancelled?
An email will be sent to you when an order is cancelled. You can click on the order to view the items Country Road & Trenery Outlet could not supply. Don’t worry, you will be refunded for any cancelled orders.