Can I exchange the order?
If you wish to have the item exchanged they will still refund your card in full and then contact you to confirm that they have the replacement item available retaking payment once the item is confirmed and despatch the goods to you with no postage charge.
Please note: Returns can occasionally take up to 14 days. You will receive an email from a member of their Customer Service team once the return refund has been processed for you.
Got a query? Please don’t hesitate to give them a call on 0161 866 0583 between 8 am - 8 pm Monday - Friday or 10 am - 4 pm Saturday - Sunday.
Can I get a student discount at CRAGHOPPERS?
You sure can. Make sure to register to take advantage of some great student deals.
What happens if I’m out when my parcel is delivered?
If your delivery has been attempted by their courier Hermes, the parcel may have been left in a secure location around your property, or they may have taken the parcel back to the depot. In either of these cases, a card will be left advising you that they have attempted delivery and what to do next.
What if I want my parcel delivered to an alternative address?
If you would like to send the parcel to an alternative address, then please fill in address details at the order stage. Once an order has been processed the delivery address for that order cannot be changed.
I have received a parcel but some of the order is missing?
CRAGHOPPERS try their level best to send orders out in one delivery, but sometimes orders are split and sent in two, don’t worry you will not be charged for the additional delivery. Please check the despatch note.
My despatch note says I should have received my whole order but some of the order is missing. What should I do?
Please call the customer service team who are always happy to help on 0161 866 0583. CRAGHOPPERS are available from 8am-8pm Monday to Friday.