What payment methods do you accept?
They accept the following methods of payment: Visa, Mastercard, Delta, Maestro/Switch and American Express and Gift Cards (please note, Gift Cards are only valid for use online when shopping via their UK website at crewclothing.co.uk, American Express is only available for online transactions). They also accept payment via PayPal.
Can I amend an existing order?
As soon as they receive an order, they aim to despatch the items very quickly. Once an order has been dispatched, they are unable to make any amendments. Should you need to make any changes to a new order, please call their Customer Services team on 0333 121 1993 as soon as possible and they will certainly do all they can to assist.
How can I get a refund?
If you are not completely satisfied with your Crew Clothing Co. item, please complete the returns form and using the returns label provided, return the item/s (unworn and undamaged) from any UK Post Office. They would advise you to obtain proof of postage as Crew Clothing Co. is not responsible for returns until they are received within their returns department. They always aim to process refunds as soon as they are received, however, please allow up to 21 days before contacting their team regarding returns. If you have not received an email confirming that your return has been processed within this time, then please do call them. Any items sent back to them for a refund must be returned within 1 month of receipt and the original proof of purchase must be included. Unless faulty, they are unable to accept the return of underwear. This does not affect your statutory rights.
For your convenience purchases made via their website and telephone may also be returned and refunded in any of their stores. Exchanges can also be made at any of their listed stores or by returning the items to them as described above.
Whilst some of their customers do live within easy reach of their Head Office and fulfillment facility, please note that they cannot accept returns if you deliver them to them by hand.
How can I exchange an item?
You can send the item/s back to them for exchange. Please fill out the ‘Exchange’ section of your despatch note. Using the returns label on the front of the despatch note, please re-seal the item in its original packaging and take this to any UK Post Office. They would advise you to obtain a proof of postage as Crew Clothing Co. is not responsible for returns until they are received within their returns department.
Exchanges can be made in any one of their stores. Simply visit their Store Locator Page to find your nearest store
Do you offer a Student Discount or Armed Forces Discount?
Yes, Crew Clothing Co. accepts Armed Forces discount through Defence Discount Service. Unfortunately, they no longer accept Student Discount via Student Beans.