What is the payment method?
Cuckooland accepts Visa, MasterCard, American Express, Maestro and Delta. In the EU/EC and Rest of the World, you can pay by credit card or debit card but only if the credit or debit card carries the Visa, MasterCard or American Express badge.
How do I return the item?
For Cuckooland members in the UK (Mainland):
*“Login” to your account on their website and enter your details (or click here and enter your details). Go to your profile section. In your profile section, you will be able to view items that fall within the 30-day returns window.
*Select the items you wish to return and the reason you wish to return them and follow the prompts. At the end of this quick process, they will provide you with a Returns Authorization Number (which confirms to Royal Mail that Cuckooland is paying for the postage) and an email will be sent confirming these details.
*The email will include a link to our Royal Mail Cuckooland Tracked Returns Service -but here it is for quick reference!) Enter your Returns Authorization Number on this webpage and a returns label with postage paid will automatically be generated.
*Then print the email off and include this email (as it will contain your order number and items ordered) in the box you wish to return. This will speed up the returns/replacement/refund process. Also remember to print off the label, attach it securely to the box (with the product inside please) and drop it off at your nearest Post Office. If the items are simply not what you want, the items must be returned to them in good condition (pristine please!) and in their original packaging and be resalable for them to authorize a refund.
For reference, their Returns Address is:
Cuckooland.com / Rushden 2, c/o Whistl Fulfilment Ltd., Belkin House, Shipton Way, Express Business Park, Northamptonshire, NN10 6GL.
For returns outside of the United Kingdom or if you would like to find out more about returns: [email protected]
Can I change the item?
In most circumstances, it’s not possible to make changes to your order once you’ve placed it. If you would like to add Products to your order, you will need to place a new order for these items. If you need to change details of your delivery address or remove Products from your order please email them at [email protected]
or contact their Customer Services Team on +44 (0) 1305 231 231 Mon-Fri 9-6 pm (UK time)
Can I cancel the order?
If you would like to cancel your order, and your products have not left the warehouse, they will do their utmost to help, please email them at [email protected]
or contact their Customer Services Team on +44 (0) 1305 231 231 Mon-Fri 9-6 pm (UK time). If the Products you ordered have already been collected from their warehouse and they are on their way to you, then you’ll need to follow their Returns procedure for Unwanted Products.
Do I qualify for free delivery?
Orders sent to most addresses on Mainland UK are free on orders of £50 or more. Orders sent to Europe and the rest of the world will be charged delivery. Delivery charges appear in your Bag, at checkout and before you submit your credit card details.