What are CycloCamping payment methods?
CycloCamping accepts all major Debit and Credit Cards.
Where does CycloCamping deliver?
CycloCamping delivers Worldwide.
Can I track my order?
Yes, all orders come with a tracking number. The tracking information will be emailed to you shortly after the package has shipped.
What happens to my package if I provided the wrong delivery address?
In order to ship orders within 1 business day, they need to process orders as soon as they are placed. For that reason, they are not able to change order details once the order is placed. CycloCamping have a couple of warnings at check-out to remind customers to double-check the order info, including shipping address and products ordered. CycloCamping also remind customers that once the order is placed it cannot be modified or cancelled. Once shipped, orders cannot be re-routed. If a package is undeliverable, the carrier returns it to them. CycloCamping can ship the order back to the customer, but the customer is responsible for the shipping fees if an incorrect address was provided.
What is CycloCamping return and refund policy?
Subject to approval, a full refund (or store credit if requested) will be issued if the returned merchandise is received by CycloCamping in brand new condition within 30 days of delivery.
The customer is responsible for the cost of return shipping and insurance. Original shipping costs are not refundable except when the return resulted from their error. Used and non-resellable merchandise will not be refunded under any circumstances. Refunds can only be issued to the original method of payment used (original credit card) or as a gift certificate (store credit). You should expect to receive your refund within 2 to 5 business days after the return had been received. The refund process can be expedited upon request. The request must be emailed to
[email protected], or by phone: 215-253-4465. CycloCamping will notify you via e-mail of your refund once they’ve received and processed the returned item.
Does CycloCamping offer an exchange?
To make an exchange, please return the item you received using their return policy and place an additional order for the item you wish to receive. This is the most efficient way for you to receive your new item in a timely manner and it also leaves no room for error or miscommunication.
