What is the payment method?
DERMAdoctor accepts VISA, Mastercard, American Express, Discover Card, JCB and PayPal.
Where does DERMAdoctor deliver?
DERMAdoctor delivers to Worldwide.
How do I track my order?
After placing your order online you will receive an order confirmation via e-mail. FedEx shipments will also receive another e-mail with a delivery confirmation number on the day of shipping.
What is the DERMAdoctor exchange my order?
With prior approval, and within their 30-day return policy guidelines detailed above, exchanges may be made. When any returned items are received, the exchange will be processed. If the new product ordered is more than the return credit, please specify what form of payment you would like to use to satisfy the account balance and complete the exchange. DERMAdoctor do not accept exchanges of products that are empty.
What is the DERMAdoctor return policy?
Products may be returned for a refund within the first 30 days from the date of the purchase, excluding the shipping charge unless noted specifically on the individual product page. DERMAdoctor cannot accept returns of products that are empty, on sale or have been discontinued. They cannot be responsible for any Customs Office actions nor for reimbursement of any Customs Fees if products are returned from outside the United States. Please ensure returns to assure that they successfully arrive back them. Please include the products along with a copy of your order invoice and a brief reason for the return.