What is the payment method?
Designerwear accepts all the major Credit/Debit Card, Klarna, and PayPal.
Can I amend my shipping option?
If you wish to amend your choice of delivery service after you have placed your order, you must contact them at email@example.com and inform them of your preferred service no later than 15:30 GMT. Designerwear will be in contact with you regarding this change and may require additional payment for variances in delivery charges.
Please note: Any delays in communication or additional payment may postpone your order for dispatch at a later time.
If you have any questions or queries regarding their delivery services, please contact them;
Telephone - 0300 303 2545 or Email - firstname.lastname@example.org.
How long do I have to return an item?
Once your order item has been successfully delivered, you have 14 days in which to return your item. If your return item is sent outside of this period, you will not qualify for a refund and an alternative will be offered in the form of store credit or an exchange.
How do I send my item back?
There are many ways you can send your item back to them. Designerwear highly recommend using a Royal Mail Tracked Returns service. Please be aware that postage is paid at your own expense and they do not offer a free returns service.
How do I package my return item ready for posting?
Designerwear recommend using the same packaging your item was delivered in. If it is a bag, turn it inside out, and seal it with secure tape. If your item was delivered in a box, please be sure the item is secure inside and the edges of the box are sealed with security tape. Please be sure to fill out the return slip found at the bottom of your order invoice, and pack it with your item. If you do not have your invoice to hand, fill out a piece of paper noting your order number, the reason for return and any further information necessary.
How long will it take to process my return?
Designerwear aim to process all returns within 24 hours upon receipt. Please allow 72 hours for peak periods. If there are any issues regarding your return, they will contact you by email regarding this. Please note any delays in communication will prolong the process. You will receive email notifications as your return is processed and updated.
When can I expect a refund to appear on my account?
Please allow 3-5 working days for your refund to appear on your chosen payment method. If you paid using PayPal, refunds are quicker to process and can appear near instantly. If you chose to pay in instalments using Klarna, you may need to speak with Klarna regarding any changes to upcoming payments.
My return item is faulty, what should I do?
If your item is faulty, please contact them before posting your item so they can work with you to communicate the next steps. It is important to notify them of any faults or issues regarding your items as soon as possible. Any delays in notifying them may result in your return being rejected. Designerwear work closely with brands to arrange replacement garments and ensure customers receive high-quality garments.