What payment methods do you accept?
Driver-Soft accepts all major Debit & Credit cards.
How long can I get the license code after submitting the order?
Generally, you can receive an email that includes the license code 15 minutes after submitting the order. If you still don’t receive the license code after 12 hours, please contact them at sales@driver-soft.com. Besides, please add sales@driver-soft.com to the white list to ensure you can get their email if your mailbox has an anti-spam function.
How can I get back my license code if I lost it?
Please send your order ID to sales@driver-soft.com, they will send you a new code. If your order ID is lost either, please tell me which site you bought Driver Genius and your name, email address that used to register etc. They will send you a new code after checking the order record according to the information you offer.
How can I upgrade to the latest version program?
It is free to upgrade for the first year. Driver-Soft will send you the new code when releasing a new version program. Attention: If you changed your email address, please send an email to sales@driver-soft.com to notice them. They will renew your order record. If you’ve used Driver Genius for more than one year, please send your order id or the old registration code to sales@driver-soft.com, they will give you a link to purchase the new version program.
My license code is invalid, why?
Please notice that your license code must match the program version. For example, the license code of Driver Genius Version 14.x can’t be used on version 15.x. To check the version of the current program used, click the ‘help’ menu and choose ‘about’. Please keep in mind that both license name and license code are case-sensitive, you’d better copy the license information then paste them to the registration form just in case.
