What is the payment method?
Eleonora Bonucci accepts VISA, Mastercard, American Express, Union Pay, Bank Transfer, and PayPal.
Where do you deliver?
Eleonora Bonucci delivers worldwide.
How can I track my order?
As soon as the merchandise is shipped, ELEONORABONUCCI.COM sends an e-mail with the tracking number of the shipment provided by UPS.
What is the return policy?
If, for any reason, the customer is not satisfied with the purchase or the size chosen by the customer is not exact, the unused items can be returned within 14 days after the delivery. The return is free.
Please contact their customer service to know the procedure to return the merchandise at the number 0039 (0)761 398011.
PLEASE NOTE THAT ANY POSSIBLE CUSTOM FEES OR TAX IS AT THE CUSTOMERS’ EXPENSE.
If the customer, after returning an item, chooses to be refunded, Eleonora Bonucci will refund the customer for the value of the item.
The shipping fees paid for the first shipment will not be refunded.
Any import tax or custom fees paid by Eleonora Bonucci when receiving the return will be deducted from the refund.
The customer must follow the instructions stated below and, if all information is correct, he will be immediately given off the RETURN AUTHORIZING CODE. This is the code the customer needs in order to return the parcel and make the item change or to get a refund as soon as possible.
What happens, if I receive a defective product?
If the customer receives flowed items or in case of mistakes in the shipment due to ELEONORABONUCCI.COM, the customer is asked to follow the same instructions above stated. ELEONORABONUCCI.COM will pay the return and the shipment of the item for the change. Please note that ELEONORABONUCCI.COM reserves the right of asking for photographic evidence before authorizing the return of the defective goods.