What are the payment methods?
Envie de Fraise accepts Debit Card, cheques, and Paypal.
Where does Envie de Fraise ships?
Envie de Fraise ships within the selected countries.
What are the return costs?
In mainland France: a contribution to the return costs of 1 euro will be deducted from the amount of the reimbursement or the credit. Processing your return can take up to 3 weeks.
Returns are free in the following countries: Italy, Spain, the United States, Great Britain, Benelux, and Germany.
Other countries: The costs related to the return are your responsibility, a return with tracking is recommended.
In such a case, your package must then be prepaid at the rate in force and delivered to the Post Office for return to the company at the address below.
How to make a return?
*Go to your customer account and click on “Return an item”
*Select the products to return
*Then, print your pre-filled return slip to slip into your package and choose the shipping method for your return.
*Your return will be processed within 10 days of receiving your package.
Please note: your return shipment via Relais Colis or Bpost may take up to 3 weeks.
Can I exchange an item?
Envie de Fraise does not yet allow a direct exchange of an item when requesting a return. If you want to exchange one or more items, simply make a return request and then place a new order.
Are shipping cost refundable?
No shipping costs are not refundable.