What is the payment method?
eUKhost accepts all major Credit & Debit Card and PayPal.
Can I book eUKhost from any countries?
Yes, you can book eUKhost from any country Worldwide.
What is the cancellation policy?
All cancellation requests must be made by clicking the cancellation link found within the product details section of the client area. Please contact eUKhost‘s customer services team for more information. Cancellation requests will not be accepted by phone or live chat. 7 working days’ notice is required for all cancellation requests. A working day is classified as Monday - Friday excluding UK bank holidays.
How long does it take to get a refund?
Refunds can take up to 5 working days to be processed, the time for the funds to reach you is purely dependant on the payment type. Refunds will only be processed to the originating payment media (e.g. bank transfer, debit card, PayPal)
How does Money Back Guarantee works?
All subscribers of shared hosting plans, resellers, and VPS plans carry a 30-day unconditional money-back guarantee. Dedicated Servers, Cloud Servers, Firewalls, and Backup Plans are not included under the 30-day money-back guarantee policy. The 30-Day Money Back Guarantee Period is only applicable for first-time signups. Software licenses, domain registration fees, domain transfer fees, and domain renewal fees are excluded from the 30-day money-back guarantee.
What about technical support for Dedicated Hosting customers?
Their senior administrators, alongside their Level I and Level II technician support work on alternate shifts to ensure technical support is available 24 hours a day, 7 days a week, 365 days a year. They have senior administrators working 24×7.
