What are the Every Health payment methods?
Every Health accepts VISA, Mastercard, American Express, Maestro and PayPal.
Where does Every Health ship?
Every Health ships within the countries that are available during the checkout process.
Where is my order?
Your account will show any previous orders you’ve placed. Click on the order you want to view to find out more. If the order has been sent tracked then you’ll be able to click through to track it from your account. The email they sent you regarding the dispatch of your order will also let you know when they expect the order to arrive.
How do I cancel my order?
They’re sorry to hear you want to cancel. Can they help with anything so that you don’t have to? You can contact their Customer Service team through your account. If not then select the order that you wish to cancel. You can choose to cancel individual items or the whole order. They’ll send you an email within an hour to let you know if the cancellation worked. If it fails, this is because the order is getting ready to be sent. Items that are in stock are processed quickly so that they can aim to get products to their customers without delay.
What is your return policy?
Please refer to their returns policy page for more information. If this doesn’t answer your question then their Customer Service team is on hand to help. You can contact them through your account.
How do I return an item?
They try not to make things complicated, log into your account to contact their Customer Service team and they’ll do the rest. You’ll need to tell them the reason for the return so they can choose the best option for you. Please refer to their returns policy page for more information.
What happens once my item is returned?
As soon as they receive your order they’ll review the reason for return and let you know what they plan to do next. You should receive an email to notify you of any action taken.
When will I receive my refund?
Your refund should be returned to your account within 5 working days and they’ll send you an email to let you know it’s on its way.
If you don’t receive your refund and it’s been 10 working days since you received their email, then you’ll need to contact their customer service team through your account.