What is the payment method?
F1 Store accepts VISA, Mastercard, American Express, Maestro, JCB, and PayPal.
Where do you ship?
F1 Store ships worldwide.
Can I change my order?
If you wish to change your order, you will need to contact the Customer Services team as soon as possible after placing your order. This is because we start processing the order as soon as the order confirmation email is sent. This enables us to provide you with the quickest possible service.
What is the sales tax policy?
For any customer purchasing adult clothing and souvenirs inside the European Union, VAT is included at the standard UK rate of 20%. Children’s clothing is exempt from VAT in the UK and is therefore charged at 0% thus no tax is added in the price quoted by The F1 Store™ at Formula1.com for any customers purchasing outside the European Union all purchasers are exempt of UK VAT. Products are shown inclusive of VAT, but this will be recalculated when you purchase your goods.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. F1 Store have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and we advise you to contact your local customs office for further information.
Please note that the order process of The F1 Store™ at Formula1.com is a secure connection. This means that all the personal information you enter will be encrypted so it cannot be read as it travels over the Internet. To find out more about this read the help file section ‘Your Security’. Complete all the details required on this page carefully, ensuring that all the fields are completed fully. Then click the purchase button. Your order will then be confirmed, and then delivered.
By proceeding through the checkout process you are making an offer to purchase goods which, if accepted by them, will result in a binding contract. Neither submitting an electronic order form nor completing the checkout process constitutes their acceptance of your order. A binding contract will exist from the moment of despatch of goods.
F1 Store will notify you by email as soon as possible to acknowledge that they have received and are processing your order. The duration of their contract with you will start from when they despatch the products, until the last day of your right to cancel.
How do I return an item?
Visit their Returns Portal and follow the instructions provided. Please have your Order Number and Postal Code ready to complete this process. This was sent to you in your Order Confirmation email.
Once you have completed the return steps on screen, select your return method and download the returns label provided.
Attach the provided label to your return package and drop it off at the nearest drop off point.
Once your package begins transit you will be able to track the progress of your return via the Returns Portal. As a reminder, it can take up to 14 working days for your refund to be processed.
What is the return policy?
Their Return Process is simple. You can return your merchandise up to 90 days from the date of despatch of your package.
Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed.
It can take up to 14 working days for your refund to be processed. You will receive a confirmation email once this is completed.
All return charges are the customer’s liability.
* DVDs, videos or PC & video games which have been opened, pierced jewellery and items specially manufactured to your order can only be refunded or exchanged if these items are received damaged or wrong.
* Personalised items are non-returnable. A refund will only be permitted if the garment is faulty, damaged or wrong. F1 Store accept no responsibility once a replica shirt or short has been printed, if a player leaves the team and/or their team number changes, or if the badge changes in the future.
* F1 Store are unable to return any products which by reason of their nature cannot be returned (for example, underwear/swimwear due to hygiene reasons) or are likely to deteriorate or expire rapidly.