What forms of payment method do you accept?
FaceTory accepts VISA, Mastercard, American Express, Discover Card and PayPal.
What are the shipping costs?
Free U.S. shipping for orders of $25+
Free U.S. on any of our subscription boxes (4-Ever Fresh, 7 Lux, Lux PLUS)
International shipping prices vary by country and start at $9.95. Shipping is calculated at checkout.
How long will my order take to arrive?
FaceTory orders are processed immediately and shipped daily Monday - Friday. Your order should be shipped within roughly 24-48 hours of your processed charge. Once your order has been processed, you should get a confirmation email with your tracking information. Tracking for international orders may take about 3-4 days to show movement.
Can I return subscription boxes?
Returns, refunds, or exchanges are not possible for subscription orders once they have been given a tracking number. Full refunds are available, however, if you are able to contact them ([email protected]
) before you receive your tracking number.
Can I cancel or make changes to my order?
Once your order is placed, it immediately goes into processing, packing, and shipping. Once you have been given a tracking number, they are not able to cancel or make changes. To cancel a processed order that has not been assigned a tracking number, email them at [email protected]
immediately with the subject line as “Current Order Cancellation” and include your order number. Unfortunately, order cancellations and refunds on any processed orders are not guaranteed.
Can I return Shop orders?
Unopened and unused marketplace orders are eligible for a return, but please keep in mind that returns and refunds are only honoured within the 30 days following the delivery of the package and that shipping costs will be deducted from the total refund. To initiate a marketplace return, please contact [email protected]
Unfortunately, any additional shipping and handling fees will not be covered unless there was an error from their end.
How long does it take to process a return and receive a refund?
Please allow approximately 5 business days for credit card refunds to process. You will be refunded to your original form of payment. Please note, original shipping charges are not refundable.